Staffing

A competent solo operator with appointments will beat two untrained part-timers sharing a login. Hire when the calendar is full, not when you are lonely at the desk.

You can run year one yourself if you protect capture quality. Do not outsource the platen to whoever is free that afternoon.
When you hire, train on dry fingers, sequence errors, and “the ORI on the form does not match the reason.” Those three issues cause most reprints.
Pay for reliability. A no-show operator on a school contract is more expensive than a higher hourly rate.
Write a one-page SOP for opening, closing, cash, and what to do when a submission fails. Future you will need it.

Quiz

Check your understanding

One question. Check it before you move on.

1. A good year-one staffing rule is:

Hire two untrained part-timers who share a login as soon as you openA competent solo operator with appointments beats untrained coverage — hire when the calendar is fullOutsource the platen to whoever is free that afternoon

0 of 1 answered