Year one

Common mistakes

• Buying the wrong scanner

  Uncertified hardware will fail agency quality. Replacing it costs more than buying Appendix F the first time.

• Quoting the total as if it were yours

  If $36 of a $99 Florida print is pass-through, your marketing cannot pretend you “make $99 a scan.”

• Going live with every product on day one

  FDLE civil, AHCA, FBI, and cards are different work. Master the channels you can complete this month.

• No appointments, all walk-in

  You will sit empty, then get a rush of dry fingers at 4:45 p.m. The calendar is the business.

• Mobile with no job minimum

  A 40-minute drive for two prints is charity. Travel fee, per-head, and a headcount floor belong on the mobile quote.

• Multi-service without a named platen operator

  If whoever is free at the shipping counter runs capture, quality and compliance both slip. Live scan needs its own login, menu, and person.

• Ignoring reject reasons

  Sequence and quality errors are operator problems. Software should catch them; you still have to rescan before the applicant leaves.

• Signing a legacy stack “just to start”

  Starting modern is cheaper than migrating in year two. Open on current infrastructure instead of planning a rip-and-replace.