Sales & Provider FAQ

Question 1

What LiveScan system do you recommend?

Accepted Answer

We recommend the Xperix RealScan SG10 paired with the LiveScan360 software platform. It provides professional ten-print fingerprint capture, FBI Appendix F certification, strong image quality, and the flexibility to operate from either a fixed location or a mobile setup.

Question 2

What system do you recommend for a small/new fingerprinting business?

Accepted Answer

For most new businesses, we recommend the Xperix RealScan SG10 with LiveScan360. It gives a new operator the core capabilities needed to offer FDLE submissions, fingerprint cards, EFT files, and other supported services without requiring an oversized or unnecessarily complicated setup.

Question 3

What system do you recommend for a mobile fingerprinting business?

Accepted Answer

We recommend the Xperix RealScan SG10 installed in a protective mobile case. The scanner is compact enough for mobile work, while LiveScan360 supports workflows such as online intake, mobile photo capture, and portable Windows computers.

Question 4

Which model do you recommend, and why?

Accepted Answer

Our primary recommendation is the Xperix RealScan SG10 because of its fingerprint quality, durability, compact size, modern hardware, and FBI Appendix F certification.

Question 5

What LiveScan equipment/models do you currently offer?

Accepted Answer

Our standard system is built around the Xperix RealScan SG10. We prefer to standardize around one proven scanner so installation, provisioning, support, and training remain consistent for our customers.

Question 6

What equipment is required to become a LiveScan provider?

Accepted Answer

At minimum, you generally need an approved fingerprint scanner, a modern Windows computer, reliable internet access, and the LiveScan360 software platform. Depending on the services you offer, you may also want a printer and webcam.

Question 7

What equipment is included in the complete package?

Accepted Answer

The standard LiveScan360 system includes the Xperix RealScan SG10 fingerprint scanner, LiveScan360 software access, device provisioning and configuration, remote installation, training, software updates, and ongoing support. Mobile customers can also have the scanner installed in a protective transport case.

Question 8

Is the fingerprint scanner FBI certified / Appendix F certified?

Accepted Answer

Yes. The Xperix RealScan SG10 is FBI Appendix F certified for professional fingerprint capture.

Question 9

Does the equipment meet FDLE requirements?

Accepted Answer

Yes. The SG10 can be configured with LiveScan360 for FDLE-compatible fingerprint capture and electronic submission workflows. Final transaction authorization remains subject to FDLE and the applicable requesting agency.

Question 10

Do you offer a 10-finger scanner capable of flats, rolls, and slap impressions?

Accepted Answer

Yes. The Xperix RealScan SG10 is a professional ten-print scanner capable of rolled fingerprints, flats, and simultaneous impressions.

Question 11

Do you offer equipment capable of printing/scanning fingerprint cards?

Accepted Answer

The fingerprint scanner captures the fingerprints. Printed fingerprint cards are produced through a compatible printer rather than through the SG10 itself. LiveScan360 can assist with FD-258 printing workflows.

Question 12

What additional equipment does the customer need to purchase separately?

Accepted Answer

Typically, the customer supplies a Windows computer, internet connection, and any printer, webcam, payment terminal, or other office equipment they want to use. We intentionally avoid forcing customers to purchase proprietary accessories.

Question 13

Is a laptop included?

Accepted Answer

No. A laptop is normally not included because LiveScan360 works with modern Windows computers, allowing customers to purchase the computer that best fits their budget and business.

Question 14

Can the customer use their own Windows laptop/PC?

Accepted Answer

Yes. A modern Windows laptop or desktop can generally be used as long as it meets the required hardware and operating-system specifications.

Question 15

Is a webcam/camera included?

Accepted Answer

A webcam is not normally included. Customers may use a compatible webcam or supported smartphone-based photo workflow when a photograph is required.

Question 16

Is a signature device included or required?

Accepted Answer

A proprietary signature pad is not normally required. Depending on the workflow, signatures may be collected through a touchscreen device or supported mobile workflow.

Question 17

Does the system include a protective/mobile transport case?

Accepted Answer

Mobile configurations can include the SG10 installed in a rugged protective transport case with internal padding and preconfigured wiring.

Question 18

Are refurbished or certified pre-owned systems available?

Accepted Answer

Our standard offering is new equipment. We prefer new scanners because they provide predictable condition, warranty coverage, and long-term reliability.

Question 19

Is the system suitable for both desktop/fixed-location and mobile use?

Accepted Answer

Yes. The same LiveScan360 system can operate from a traditional office or be configured for mobile fingerprinting.

Question 20

What is the purchase price of the LiveScan machine?

Accepted Answer

The Xperix RealScan SG10 hardware is currently priced at approximately $2,499, subject to current manufacturer pricing and availability.

Question 21

What is the total price for a complete LiveScan system?

Accepted Answer

A typical complete LiveScan360 system is approximately $3,998 plus applicable sales tax and shipping.

Question 22

What is the total price for a complete mobile LiveScan setup?

Accepted Answer

The core LiveScan360 system is approximately $3,998 plus tax and shipping. Additional mobile expenses may include your laptop, mobile internet access, printer, and other optional accessories.

Question 23

What does the quoted price actually include?

Accepted Answer

The standard quote generally includes the Xperix RealScan SG10, LiveScan360 software, provisioning, device configuration, remote installation, onboarding assistance, training, software updates, and ongoing LiveScan360 support.

Question 24

What is the total investment required to begin operating?

Accepted Answer

The LiveScan360 portion is generally around $3,998 plus tax and shipping. A complete startup budget should also consider the computer, printer if needed, internet connection, business licensing, insurance, payment processing, marketing, and other normal operating expenses.

Question 25

What is the complete “all-in” price?

Accepted Answer

There is no single universal all-in price because every business already owns different equipment. We can prepare an itemized startup estimate showing the LiveScan360 system plus the additional equipment you may need.

Question 26

What is the price including the laptop and AHCA capability?

Accepted Answer

LiveScan360 does not normally bundle a laptop. We can provide the LiveScan system price and recommend an appropriate Windows computer separately. Agency-specific capability is software and authorization based rather than requiring a special AHCA-branded laptop or scanner.

Question 27

What is the first-year total cost, including equipment, software, setup, licensing, training, and recurring costs?

Accepted Answer

The core system is approximately $3,998 plus tax and shipping. LiveScan360 does not charge a separate annual software-support fee under the Traditional model; ongoing costs are primarily transaction-based agency and platform fees plus the operator's normal business expenses.

Question 28

Are there setup or activation fees in addition to the equipment price?

Accepted Answer

Provisioning and setup are already included as part of the complete LiveScan360 system quote. Any additional fees will be clearly itemized before purchase.

Question 29

Are there any hidden/additional costs not shown in the quote?

Accepted Answer

No LiveScan360 charges should be hidden. The customer should separately budget for items such as sales tax, shipping, a Windows computer, printer, internet service, payment processing, business insurance, licensing, and future out-of-warranty hardware repair.

Question 30

What accessories or operating expenses need to be budgeted separately?

Accepted Answer

Common separate expenses include a Windows computer, printer, blank FD-258 cards, webcam if desired, internet service, payment-processing equipment and fees, business licensing, insurance, advertising, and office or mobile operating expenses.

Question 31

Can you provide a formal/itemized quote?

Accepted Answer

Yes. LiveScan360 can prepare an itemized quote based on the customer's business name, billing/shipping address, number of systems, and intended configuration.

Question 32

Can you provide a brochure or specification sheet?

Accepted Answer

Yes. Product information and specifications for the Xperix RealScan SG10 and LiveScan360 services can be provided with the proposal.

Question 33

Do you offer financing?

Accepted Answer

Financing and payment arrangements may be available, subject to approval and the structure of the transaction.

Question 34

Do you offer leasing?

Accepted Answer

Traditional leasing is not our primary purchase model. Financing or structured payment options may be available depending on the customer's circumstances.

Question 35

Is there a third-party finance company that can finance the entire purchase?

Accepted Answer

Third-party financing options may be available. Approval, credit limits, down payment, and eligible purchase amounts are determined by the financing provider.

Question 36

What down payment would be required?

Accepted Answer

The down payment depends on the financing arrangement and the applicant's approval. In some situations LiveScan360 may also discuss a structured payment arrangement directly with the customer.

Question 37

What would the estimated monthly payment be?

Accepted Answer

Monthly payments depend on the amount financed, down payment, financing term, and approval. We can estimate payments once the financing structure is selected.

Question 38

What financing terms are available?

Accepted Answer

Terms vary by financing provider and transaction. Available options can be reviewed when the formal quote is prepared.

Question 39

What are the qualification requirements for financing?

Accepted Answer

Qualification requirements are determined by the financing provider and may include identity verification, credit evaluation, available credit, and other underwriting criteria.

Question 40

Can the complete startup package be financed rather than just the fingerprint scanner?

Accepted Answer

Depending on the financing arrangement, it may be possible to finance more than the scanner itself. Eligibility depends on the lender and the structure of the transaction.

LiveScan360 Complete Sales & Provider FAQ

Ask LiveScan360

Equipment & Hardware

Price & Total Startup Investment

Financing & Leasing

Software

Transaction Fees & Ongoing Costs

FDLE Registration & Becoming a Provider

Agency Compatibility & Services

AHCA & Photos

VECHS & Captive-Use Organizations

Installation, Training & Launch Timeline

Support, Warranty & Maintenance

Contract & Commitment

Mobile Operation

Business & Profitability

Core LiveScan360 Positioning

Ask LiveScan360

Equipment & Hardware

1.What LiveScan system do you recommend?

2.What system do you recommend for a small/new fingerprinting business?

3.What system do you recommend for a mobile fingerprinting business?

4.Which model do you recommend, and why?

5.What LiveScan equipment/models do you currently offer?

6.What equipment is required to become a LiveScan provider?

7.What equipment is included in the complete package?

8.Is the fingerprint scanner FBI certified / Appendix F certified?

9.Does the equipment meet FDLE requirements?

10.Do you offer a 10-finger scanner capable of flats, rolls, and slap impressions?

11.Do you offer equipment capable of printing/scanning fingerprint cards?

12.What additional equipment does the customer need to purchase separately?

13.Is a laptop included?

14.Can the customer use their own Windows laptop/PC?

15.Is a webcam/camera included?

16.Is a signature device included or required?

17.Does the system include a protective/mobile transport case?

18.Are refurbished or certified pre-owned systems available?

19.Is the system suitable for both desktop/fixed-location and mobile use?

Price & Total Startup Investment

20.What is the purchase price of the LiveScan machine?

21.What is the total price for a complete LiveScan system?

22.What is the total price for a complete mobile LiveScan setup?

23.What does the quoted price actually include?

24.What is the total investment required to begin operating?

25.What is the complete “all-in” price?

26.What is the price including the laptop and AHCA capability?

27.What is the first-year total cost, including equipment, software, setup, licensing, training, and recurring costs?

28.Are there setup or activation fees in addition to the equipment price?

29.Are there any hidden/additional costs not shown in the quote?

30.What accessories or operating expenses need to be budgeted separately?

31.Can you provide a formal/itemized quote?

32.Can you provide a brochure or specification sheet?

Financing & Leasing

33.Do you offer financing?

34.Do you offer leasing?

35.Is there a third-party finance company that can finance the entire purchase?

36.What down payment would be required?

37.What would the estimated monthly payment be?

38.What financing terms are available?

39.What are the qualification requirements for financing?

40.Can the complete startup package be financed rather than just the fingerprint scanner?

Software

41.Is the LiveScan software included with the equipment?

42.How much does the software cost?

43.Is there a separate software license fee?

44.Is there a monthly software fee?

45.Is there an annual software fee?

46.Are software updates included?

47.Are there connectivity or other software-related charges?

48.Does the software support mobile operation?

49.Can the software capture photos?

50.Can photos be captured using a phone or webcam?

51.Can the software capture fingerprints for FD-258 cards?

52.Can it create/print FD-258 cards even when the fingerprints are not being electronically submitted?

53.Can the software create EFT files?

54.What services/modules are actually supported by the software?

Transaction Fees & Ongoing Costs

55.What are the ongoing costs after purchasing the system?

56.Are there any recurring costs beyond the per-submission fee?

57.What is the LiveScan360 platform fee per transaction?

58.What are the FDLE/state/agency fees per transaction?

59.What are the FBI submission fees?

60.Can you provide a fee breakdown by agency/ORI?

61.What are the fees for AHCA, DCF, DBPR, DOE, etc.?

62.Are there monthly minimum transaction requirements?

63.Is there a required monthly subscription?

64.Are there annual maintenance fees?

65.Are there annual support fees?

66.What would the provider's approximate margin be after the agency and platform fees?

67.Does the provider control what retail price they charge the customer?

FDLE Registration & Becoming a Provider

68.What is required from the customer to purchase and set up a LiveScan system?

69.What documents, agreements, credentials, or business information are required?

70.Does LiveScan360 assist with FDLE registration?

71.Does LiveScan360 handle device registration?

72.Does LiveScan360 configure the system to FDLE specifications?

73.Does LiveScan360 coordinate FDLE testing?