Solution
Operator dashboard
See queues, devices, and submission health in one operational view so supervisors can intervene before small issues become site-wide outages.
Operational truth in one place
The dashboard exists to answer the questions a busy lead asks every hour: What is stuck? What device is misbehaving? Which location is drifting from SLA?
When those answers require five different tools, incidents get discovered late. LiveScan360 orients the operator experience around a single coherent status model.
What teams monitor
Submission backlog and age—so you can reassign staff before applicants wait unacceptably long.
Device connectivity and calibration signals—so you fix hardware before rejects spike.
Channel-specific failures grouped by reason—so you do not chase random errors one ticket at a time.
Who benefits
Site managers running multiple lanes and shifts.
Regional leads comparing locations without exporting CSVs from each site.
Support teams triaging issues with enough context to resolve on first contact.
Need a tailored walkthrough for your FDLE, FBI, or enterprise program? We can map LiveScan360 capabilities to your channel and compliance requirements.